Refunds & Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your item is damaged by your use.
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 30 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.


SALE ITEMS
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Please know if you purchase a sale item, and would like to make an exchange, there is a possibility another size may not be in stock, or may not be available again.

EXCHANGES ON CLOTHING/FASHION ITEMS
Not the correct size? Let us know! You have up to 10 days to return your item. Please see above for the condition your clothing must be in. Please do not harm your poor clothingWe would like to receive it back in the condition that we have sent it, and not worn around for a week! If you need to exchange it for the same item, send us an email at contact@stunor.com to let us know the product is on its way (prior to sending it, so we know we have the correct size in stock for the exchange!), what you would like to exchange it for, and send your item to: 482004 Krishna Clinic Suhagi Jabalpur Madhya Pradesh India. You will be responsible for shipping cost for the exchange, in which we will send over a money request through PayPal through e-mail.

SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In short, Refund will be issued only for regular Priced & unused item.